I received an email at 6:30pm today from the website I booked my hotel for my upcoming Europe trip, and according to the content, I was informed that my booking cannot be honoured due to the hotel closure situation.
My first reaction was like... WHAT? ARE YOU SERIOUS?
Why is this happening to me? Why now? Why so last minute? I'm flying next week and now you're telling me this? What do they mean by hotel closure? Why is the hotel closed all of a sudden? What is happening? How can they just close the hotel? What will happen to all the other guests? If you know you're going to close the hotel, then you shouldn't have allow anyone to book your hotel in the first place, right?
The customer support agent gave me two options; ONE, they can book a room from another hotel for me at no extra cost but the alternative hotel is 4km away from my original hotel, OR OPTION TWO, I can decline the option one and get a full refund.
My decision? I decided to take the option two where I ask them to cancel my booking to get my full refund because I do not want to stay so far away from the city centre. I quickly went online to book another hotel on my own which is nearer to the city centre. Although it's a bit more expensive than the inital booking but I'm glad I found a place in such a short time before my flight.
Have you ever met with such incident before?
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